Take Away Hunger Day on Vision FM

OPERATOR NOTE
If the nature of the call is anything other than a donation to the radio appeal, please mark it as ‘Other’ for call back and do not process a donation. Please include details of any non-radio-donation in the Operator Notes, and explain that one of the friendly staff at Feed The Hungry will contact you back straight away, or at least within the next 15mins.

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OPERATOR NOTE
*Please confirm that the payment details are correct before clicking submit*

OPERATOR NOTE
Clicking submit now will process the donation and complete the transaction. After a successful transaction, a confirmation number will be shown which can read to the donor, no other data will be shown. An email confirmation of all details will be emailed to the nominated address.

CALL SCRIPT

Thank you for calling Feed the Hungry, how much would you like to give today to help feed hungry children through Take Away Hunger Day?

What station were you listening today?

[select from dropdown, you may also type station name]

Great, can I start with your name and phone number?

<Caller Name>, would you like your gift to be a single gift or would you like to make a monthly donation to feed hungry children?

To confirm, you would like to give a <single/monthly> gift of <$X> today?

Thank you for your generous gift <Caller Name>.

Would you like to make your donation by Credit Card or Direct Debit?

IF MONTHLY CREDIT CARD >
Your Monthly gift will be processed today and again each month on on the same date, the 12th.

IF MONTHLY DIRECT DEBIT >
Your Monthly gift will be processed tomorrow and again on the same date, or the next business day after the 12th.

Feed The Hungry will send a confirmation of these details out to you, and please be assure you can stop it at any time by contacting the office on the details provided.

Just a few more details then we can finalise your gift:
May I please your postal address so we can send out your tax deductible receipt to you?

OPERATOR NOTE – If challenged on the address
The intention is to send a receipt and to keep them updated on the impact of their gift.
Let the caller know that a postal address is a requirement to process the donation in some credit card validation checks.
An address is required to process the donation; but they can opt out from receiving mail from Feed The Hungry if they don’t want to join the mailing list.

May I please have an email address for a confirmation of this donation at the end of this call?

OPERATOR NOTE – If challenged on email address:
Let the supporter know it is optional but it is the most effective way stories and updates from the children you are helping today.

OPERATOR NOTE – SUBSCRIPTIONS
The intention is to gather contact information to keep new supporters up to date on the impact of their donation. If they do not wish to be placed on the mailing list they you can “opt out” their mailing preference, either one or both. This is a hidden option for you as the operator to complete the transaction.

Please do not volunteer the option unless it become apparent the donor will not proceed without action, and only as requested.

While an email address is optional, we require the postal address (that matches their payment method) for verification, even if they opt out of future mailings.

And would you like to leave a message of support for Feed the Hungry which may be read out on air?

Lastly, an announcer might like to give you a call to discuss the impact of your gift and to help inspire others, is it ok for an announcer to give you a call today?

OPERATOR NOTE
A message of support is optional.
A message of support can be left, without it being read on air. If so, please select the anonymous checkbox and add ‘Anonymous’ to the comment field.
If for any reason they do not want to be contacted by the Station announcers please select anonymous checkbox and add ‘Anonymous’ to the comment field.