Help reverse a shocking tragedy in the Philippines!

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Thank you for calling the Take Away Hunger donation centre.
How much would you like to give today to help feed hungry children through Take Away Hunger Day?

OPERATOR NOTES
Please include details of any non-radio-donation in the Operator Notes, and explain that one of the friendly staff at Feed The Hungry will contact you back straight away, or at least within the next 15mins.

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Great, can I start with your name and phone number?

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May I also ask which radio station you were listening too?
We have several partnering today across Australia, and we would love to let them know!

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(Caller Name), would you like your gift to be a single gift or would you like to make a monthly donation to feed hungry children?

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To confirm, you would like to give a gift of <$X> today?
Thank you for your generous gift .

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Would you like to make your donation by Credit Card or Direct Debit?

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IF MONTHLY CREDIT CARD > Your Monthly gift will be processed today and again each month on the same date.

IF MONTHLY DIRECT DEBIT > Your Monthly gift will be processed tomorrow and again on the same date, or the next business.

Feed The Hungry will send a confirmation of these details out to you, and please be assured you can stop it at any time by contacting the office on the details provided.

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Just a few more details then we can finalise your gift:
May I please have your postal address so we can send out your tax deductible receipt to you?

OPERATOR NOTE
If challenged on the need to supply an address.

The intention is to send a receipt and to keep them updated on the impact of their gift.

Let the caller know that a postal address is a requirement to process the donation in some credit card validation checks.

An address is required to process the donation; but they can OPT-OUT from receiving mail from Feed The Hungry if they don’t want to join the mailing list.
Simply Uncheck the "print Mailing List" option.

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Thank you. Almost done. By the way I will provide a reference number with this succesful donation at the end of this call, but we can have this donation details emailed to you automatically if you would like to provide an email address now?

OPERATOR NOTE
If challenged on the need to provide an email address.

There is no issue if they do have an email address. Let the supporter know it is optional, but it is the most effective way to share stories and updates from the children you are helping today.

OPERATOR NOTE

This section does not need to be read, these are default settings, that can be adjusted if necessary.
The intention is to gather contact information to keep new supporters up to date on the impact of their donation. If they do not wish to be placed on the mailing list, they you can “opt out” their mailing preference, either one or both. This is a hidden option for you as the operator to complete the transaction.

Please do not volunteer the option unless it becomes apparent the donor will not proceed without action, and only as requested.

While an email address is optional, we require the postal address (that matches their payment method) for verification, even if they opt out of future mailings.

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And would you like to leave a message of support for Feed the Hungry which may be read out on air?

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Lastly, an announcer might like to give you a call to discuss the impact of your gift and to help inspire others, is it ok for an announcer to give you a call today?

OPERATOR NOTE

A message of support is optional.

A message of support can be left, without it being read on air. If so, please select the anonymous checkbox and add ‘Anonymous’ to the comment field.

If for any reason they do not want to be contacted by the Station announcers please select anonymous checkbox and add ‘Anonymous’ to the comment field.