TEMPORARY OFFICE HOURS REDUCED Office hours reduced to 9am to 3pm AEST.
If callers ask to speak to a specific staff member just take a message;
SUGGESTED SCRIPT FOR DONATION PROCESS
Thank you for calling Feed the Hungry, would you like to make a donation today to help feed hungry children around the world?
NOTE: non-donation calls should use comments section at the bottom for FTH staff to action.
Caller Details Great, can I start with your name and phone number (or confirm caller ID) ?
Gift Details <Caller Name> , how much would you like to donate?
Would you like your gift to be a single gift today or would you like to make a monthly donation to feed hungry children?
To confirm, you would like to give a <single/monthly> gift of <$X> today?
Thank you for your generous gift <Caller Name> , is there a particular appeal that you want your donation to be applied too – were you giving in response to a letter?
Payment Details Would you like to make your donation by Credit Card or Direct Debit?
IF MONTHLY CREDIT CARD >
IF MONTHLY DIRECT DEBIT >
*Please confirm that the payment details are correct before continuing*
Contact Details
Just a few more details then we can finalise your gift:
Have you given before to Feed The Hungry, do you know your Partner Id?
NOTE: Usually a four or five digital number, sometimes with several leading zeros. This is optional information which speeds the data matching.
Address for your tax deductible donation receipt
NOTE: If challenged on the address: Let the supporter know that we use postal address in some credit card validation checks; to send a tax deductible receipt & EOFY Statement; and to keep them updated on the impact of their gift. A valid postal address connected to their credit card is required by some financial institutions. They can opt out of mailing lists under the subscription section, but we need a valid postal address for processing the donations.
Email
NOTE: If challenged on email address: Let the supporter know it is optional but it is the most effective way to share photos and videos to keep you updated but help save administration costs.
Subscription
Note: Subscriptions. By default this option is activated but if the caller requests they can “opt out” of either one or both mailing lists.
HOWEVER , please do not volunteer This is a hidden option for you as the operator to complete the transaction.
While an email address is optional, we require the postal address (that matches their payment method) for verification, even if they opt out of future mailings.
Comments
And would you like to leave a message of support or any further comments for the staff of Feed the Hungry?
NOTE: If anything other a donation, please collect as much contact as possible and leave the caller’s instructions in the comments section at the bottom. If there is any additional information about the call please use the ‘escalation’ option to reveal an ‘operator notes’ and provide any relevant details.
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